Elden Preloved Market – Seller Terms & Conditions
By signing up to sell with Elden Preloved Market, each Seller agrees to the following Terms & Conditions.
1. Lost, Stolen, or Damaged Items
While Elden & Co LLC takes reasonable measures to organize, monitor, and protect merchandise through staff oversight and security systems, Elden is not responsible for lost, stolen, or damaged items.
By selling with Elden, Sellers acknowledge and accept this risk.
2. All Sales Are Final
All customer purchases made through Elden are final. No returns or exchanges are permitted.
3. Booth Fees & Seller Sign-Up
The Booth Fee must be paid in full at the time of sign-up to confirm the Seller's selected selling period.
A Seller's selling period is not confirmed until payment has been successfully processed.
All Booth Fees are non-refundable once processed.
Sellers may change their scheduled start date one time when requested at least 48 hours before their scheduled start date.
Failure to arrive for a scheduled start date will result in forfeiture of the selling period and associated Booth Fee.
No refunds or credits will be issued for cancellations, no-shows, or unused selling time.
4. Selling Period
A standard selling period runs Saturday through Friday.
Seller setup is Saturday from 9:00 AM–11:00 AM.
Seller pickup is Friday from 3:00 PM–6:00 PM.
Sellers are responsible for following their scheduled setup and pickup times.
5. Consecutive Selling Periods
Sellers may sign up for multiple consecutive selling periods, subject to availability.
Each selling period is subject to the applicable Booth Fee and these Seller Terms & Conditions.
Elden will make reasonable efforts to keep a Seller in the same booth during consecutive selling periods; however, specific booth placement is not guaranteed and may change based on store needs.
Sellers continuing for consecutive selling periods are responsible for keeping their merchandise and display clean, organized, and refreshed throughout their time with Elden.
6. Booth Placement & Store Operations
All booth and display locations are assigned by Elden.
Specific booth numbers or locations are not guaranteed or selectable.
Elden may relocate merchandise, reorganize displays, or change booth assignments at any time based on merchandising, safety, store organization, or operational needs.
The Booth Fee provides participation in Elden's selling program for the applicable selling period.
Elden provides the designated display area and resources associated with the selling program, which may include:
Display space
Elden hangers
Tagging materials
Item tags and barcodes
Access to Elden's inventory and pricing system
Customer service
Checkout and payment processing
Elden maintains management and control of store operations, merchandise placement, customer interactions, checkout, and payment processing.
7. Seller Responsibilities
Sellers are responsible for preparing, pricing, tagging, and maintaining their merchandise according to Elden's current guidelines.
Sellers must provide accurate information for items entered into Elden's system.
Sellers are responsible for maintaining a clean and organized display throughout their selling period.
Elden may decline or remove merchandise that does not meet store standards.
8. Item Standards & Authenticity
All merchandise must be clean, presentable, and in appropriate condition for resale.
Elden may decline or remove items because of condition, authenticity concerns, safety concerns, inappropriate content, excessive wear, odor, or other concerns at Elden's discretion.
Counterfeit merchandise is prohibited.
Designer merchandise must be authentic.
9. Commission Structure
Unless otherwise stated for a specific Elden program:
Seller receives: 65%
Elden & Co LLC retains: 35%
Commission percentages may differ for specific programs when separately disclosed and agreed upon.
10. Payouts & Financial Information
Payouts are generally issued within 3–7 business days following the Seller's final sale and are processed through Elden's approved payout methods.
Sellers are responsible for providing accurate and current payout information.
Elden & Co LLC is not responsible for payments sent incorrectly because of inaccurate or outdated information supplied by the Seller.
Elden & Co LLC does not store bank account or ACH information. Payment information must be submitted through the secure Seller Portal or an approved third-party processor.
Elden will never request banking information through email, text message, or other informal communication channels.
11. Tax Reporting
Sellers are responsible for any applicable federal, state, or local tax obligations associated with proceeds received through Elden.
Elden may request taxpayer information, including a completed Form W-9, when necessary for tax reporting purposes.
Sellers who meet applicable governmental reporting requirements may receive the appropriate tax reporting form as required by law.
Sellers are responsible for ensuring that information provided to Elden is accurate and current.
12. Discounts & Promotions
Elden may offer optional promotional opportunities during a Seller's selling period.
If a Seller chooses to participate, the applicable discount will be applied to qualifying merchandise according to the selected promotion.
Participation in promotional discounts is optional unless otherwise agreed to by the Seller.
13. Unsold Merchandise & Pickup
Sellers are responsible for collecting unsold merchandise by the applicable pickup deadline.
Items not collected within 7 days of the required pickup date may be donated, disposed of, or otherwise handled in accordance with Elden's unclaimed-item policy.
A $10 handling fee may be deducted from the Seller's final payout for merchandise not collected as required.
14. Customer Sales
Elden handles customer service, checkout, and payment processing.
Customer purchases are subject to Elden's store policies, including Elden's All Sales Final policy.
Sellers do not independently collect payment from Elden customers for merchandise being sold through Elden.
15. Store Authority & Management Discretion
Elden & Co LLC maintains control over store operations and reserves the right to:
Decline or remove merchandise
Reorganize displays
Adjust merchandise or booth placement
Enforce store standards
Decline future selling periods when appropriate
No compensation will be provided for merchandise removed because of policy violations.
16. Marketing & Promotion
By selling with Elden, Sellers grant Elden & Co LLC permission to photograph or record merchandise and use those photographs or recordings for Elden's social media, website, advertising, and other promotional purposes.
17. Payment Disputes & Chargebacks
By paying the Booth Fee and accepting these Terms, the Seller acknowledges that applicable Booth Fees are final and non-refundable.
In the event of a payment dispute or chargeback, Elden may provide relevant documentation, including accepted Terms & Conditions, Seller sign-up records, selected selling dates, and payment records.
Elden may deny future selling privileges, recover applicable fees or unpaid balances, deduct outstanding amounts from future Seller payouts where permitted, or pursue collection of unpaid balances when applicable.
18. Seller Conduct
Sellers are expected to comply with Elden's current policies and procedures and conduct themselves appropriately when interacting with Elden staff and customers.
Elden may discontinue a Seller's participation or decline future selling periods because of policy violations, nonpayment, fraudulent activity, abusive or inappropriate conduct, safety concerns, or behavior that interferes with store operations.
19. Mobile Messaging
Sellers who opt in to text messaging may receive recurring informational or marketing text messages from Elden.
Message frequency may vary. Standard message and data rates may apply.
Consent to receive marketing messages is not required as a condition of purchase.
Text STOP to opt out or HELP for assistance.
Carriers are not responsible for delayed or undelivered messages.
20. Privacy & Data Usage
Mobile opt-in data will not be shared with third parties for their marketing purposes.
Sellers are responsible for notifying Elden if their contact or payout information changes.
Seller information may be used as reasonably necessary to administer Elden's selling program, process payments and payouts, communicate with Sellers, and comply with applicable legal requirements.
21. Governing Law
These Terms & Conditions are governed by the laws of the Commonwealth of Virginia.
22. Entire Agreement
These Terms & Conditions constitute the agreement between the Seller and Elden & Co LLC regarding participation in Elden's selling program.
Any additional agreement or modification must be made in writing.
23. Updates to Terms
Elden & Co LLC reserves the right to update these Terms & Conditions from time to time.
Updated Terms will apply as communicated to Sellers and as permitted by applicable law.
24. Acknowledgment
By signing up to sell with Elden & Co LLC and accepting these Terms & Conditions, the Seller confirms that they have read, understand, and agree to these Terms & Conditions.
Acceptance of these Terms & Conditions is required before participating in an Elden selling period.
Effective: July 2026